某大型酒店的管理弊端及其對(duì)策.doc
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某大型酒店的管理弊端及其對(duì)策,英語專業(yè)優(yōu)秀論文contentsabstractikey wordsi摘要ii關(guān)鍵詞iiintroduction1i. background of *** hotel2a. geographical location2b. characteristics of *** hotel2ii. a...
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此文檔由會(huì)員 王雨簫 發(fā)布
某大型酒店的管理弊端及其對(duì)策 英語專業(yè)優(yōu)秀論文
Contents
Abstract I
Key Words I
摘 要 II
關(guān)鍵詞 II
Introduction 1
I. Background of *** Hotel 2
A. Geographical Location 2
B. Characteristics of *** Hotel 2
II. Abuses in *** Hotel 3
A. The Objective Problems in *** Hotel 3
B. The Subjective Problem in *** Hotel 4
III. Measures to Improve Hotel Management 5
A. Rooms Department 5
B. The Food and Beverage Department in Hotel 8
C. The Public and Relations Department 10
D. Human Resources in the Hotel 12
Conclusion 14
Acknowledgements 15
Bibliography 16
Abstract
With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The *** hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the *** hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.
Key Words ：hotel; hotel management; abuse; measures
摘 要
隨著經(jīng)濟(jì)全球化，各國(guó)經(jīng)濟(jì)紛紛向第三產(chǎn)業(yè)發(fā)展，酒店業(yè)成為第三產(chǎn)業(yè)的重要部分。近年來，中國(guó)的酒店業(yè)取得了一定的成就，但是在管理上也存在許多問題。而作為中國(guó)酒店中的一個(gè)新型種類---度假型的三星級(jí)酒店，***大酒店經(jīng)過三年的發(fā)展，取得了一些成績(jī)，但同時(shí)也有不足。本論文通過認(rèn)真分析**大酒店存在的主觀和客觀方面的弊端，針對(duì)客房部，餐飲部，和人力資源等部門中存在的問題，提出相應(yīng)措施，以提高酒店的管理。
關(guān)鍵詞：***大酒店; 酒店管理; 弊端; 措施
Bibliography
[1] Adamson S H . Seaside Piers, 1977.
[2] Dutton G. .Sun, sea, surf and Sand-The myth of the Beach , 1985.
[3] Rogers H A and Slinn J. Tourism : Management of Faclilities，1993.
[4] Rogers T, Conferences-A Twenty –first Century Industry, 1998.
[5] 池進(jìn). 餐飲管理基礎(chǔ)[M]. 北京：旅游教育出版社，2001.
[6] 陳琳. 帝國(guó)飯店服務(wù)秘訣[M]. 北京:中國(guó)旅游出版社，2000.
[7] 何麗芳, 李飛, 羅小川. 酒店S營(yíng)銷實(shí)務(wù)[M]. 廣東: 廣東經(jīng)濟(jì)出版社, 2005.
[8] 侯國(guó)林,李金生，卞顯紅. 論我國(guó)經(jīng)濟(jì)型飯店集團(tuán)化的模式及對(duì)策[M]. 廣東: 廣東經(jīng)濟(jì)出版社,2005.
Contents
Abstract I
Key Words I
摘 要 II
關(guān)鍵詞 II
Introduction 1
I. Background of *** Hotel 2
A. Geographical Location 2
B. Characteristics of *** Hotel 2
II. Abuses in *** Hotel 3
A. The Objective Problems in *** Hotel 3
B. The Subjective Problem in *** Hotel 4
III. Measures to Improve Hotel Management 5
A. Rooms Department 5
B. The Food and Beverage Department in Hotel 8
C. The Public and Relations Department 10
D. Human Resources in the Hotel 12
Conclusion 14
Acknowledgements 15
Bibliography 16
Abstract
With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The *** hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the *** hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.
Key Words ：hotel; hotel management; abuse; measures
摘 要
隨著經(jīng)濟(jì)全球化，各國(guó)經(jīng)濟(jì)紛紛向第三產(chǎn)業(yè)發(fā)展，酒店業(yè)成為第三產(chǎn)業(yè)的重要部分。近年來，中國(guó)的酒店業(yè)取得了一定的成就，但是在管理上也存在許多問題。而作為中國(guó)酒店中的一個(gè)新型種類---度假型的三星級(jí)酒店，***大酒店經(jīng)過三年的發(fā)展，取得了一些成績(jī)，但同時(shí)也有不足。本論文通過認(rèn)真分析**大酒店存在的主觀和客觀方面的弊端，針對(duì)客房部，餐飲部，和人力資源等部門中存在的問題，提出相應(yīng)措施，以提高酒店的管理。
關(guān)鍵詞：***大酒店; 酒店管理; 弊端; 措施
Bibliography
[1] Adamson S H . Seaside Piers, 1977.
[2] Dutton G. .Sun, sea, surf and Sand-The myth of the Beach , 1985.
[3] Rogers H A and Slinn J. Tourism : Management of Faclilities，1993.
[4] Rogers T, Conferences-A Twenty –first Century Industry, 1998.
[5] 池進(jìn). 餐飲管理基礎(chǔ)[M]. 北京：旅游教育出版社，2001.
[6] 陳琳. 帝國(guó)飯店服務(wù)秘訣[M]. 北京:中國(guó)旅游出版社，2000.
[7] 何麗芳, 李飛, 羅小川. 酒店S營(yíng)銷實(shí)務(wù)[M]. 廣東: 廣東經(jīng)濟(jì)出版社, 2005.
[8] 侯國(guó)林,李金生，卞顯紅. 論我國(guó)經(jīng)濟(jì)型飯店集團(tuán)化的模式及對(duì)策[M]. 廣東: 廣東經(jīng)濟(jì)出版社,2005.
