xx酒店員工流失的原因及對(duì)策分析

16800字

摘要 酒店行業(yè)屬于勞動(dòng)密集型行業(yè)，行業(yè)競(jìng)爭(zhēng)主要表現(xiàn)在人力資源領(lǐng)域的競(jìng)爭(zhēng)，酒店在競(jìng)爭(zhēng)中能否贏得優(yōu)勢(shì)的關(guān)鍵是“人”，要想提高酒店人力資源的競(jìng)爭(zhēng)力，必須充分調(diào)動(dòng)員工工作積極性、主動(dòng)性以及創(chuàng)造性，通過有效措施來減少員工的流失率。而酒店的領(lǐng)導(dǎo)層也認(rèn)識(shí)到了這一點(diǎn)，并開始在人力資源領(lǐng)域里采取了各種措施，希望借此可以使得人力資源得到有效利用，將人才流失控制在允許范圍內(nèi)。
本文將文獻(xiàn)調(diào)查法、訪談法以及其他方法相結(jié)合，以國內(nèi)外的員工流失理論和人力資源相關(guān)理論為基礎(chǔ)，通過分析BH酒店人力資源現(xiàn)狀和企業(yè)管理制度，結(jié)合BH酒店員工流失調(diào)查數(shù)據(jù)分析，找出BH酒店員工流失的原因，并在此基礎(chǔ)上提出解決BH酒店員工流失的具體措施。
關(guān)鍵詞：?jiǎn)T工流失 激勵(lì) 工資待遇


Causes and measures of BH hotel staff turnover
Abstract The hotel industry is a labor-intensive industry. Its competitiveness is characterized in the competition of human resources. To improve the competitiveness of hotel human resources, we must improve the value of human capital by reducing the staff turnover rate and fully rekindling staff enthusiasm for work, initiative and creativity. Over the years, the staff turnover rate of hotel industry is the top among the industries. The hotel managers recognize this and start to take management measures to accomplish the rational utilization of human resources and the effective control of brain drain within the allowable range.
Based on the current theories of employee turnover and human resource management system of BH Hotel by the methods of literature review and questionnaire survey, we found out the possible factors of staff turnover of BH Hotel by the analysis of survey data from employee satisfaction survey, on the basis of the emphasis on putting forward specific measures to solve the BH hotel staff turnover.

Key words staff turnover incentives wages


目錄
第一章 緒論-----------------------------------------------------------------------------------------1
1.1 研究背景------------------------------------------------------------------------------------- 1
1.2 研究意義------------------------------------------------------------------------------------- 1
1.2 研究思路與方法---------------------------------------------------------------------------- 2
1.3.1 研究思路-------------------------------------------------------------------------------2
1.3.2 研究方法-------------------------------------------------------------------------------3
第二章 文獻(xiàn)綜述--------------------------------------------------------------------------------4
2.1 國內(nèi)外研究現(xiàn)狀-----------------------------------------------------------------------------4
2.1.1 國內(nèi)研究現(xiàn)狀------------------------------------------------------------------------4
2.1.2 國外研究現(xiàn)狀----------------------------------------------------------------------- 5
第三章 BH酒店員工現(xiàn)狀及原因分析-----------------------------------------------------7
3.1 BH酒店的簡(jiǎn)介----------------------------------------------------------------------------7
3.2 BH酒店員工現(xiàn)狀及原因分析----------------------------------------------------------7
3.2.1 BH酒店的組織結(jié)構(gòu)------------------------------------------------------------------7
3.2.2 BH酒店員工現(xiàn)狀及分析------------------------------------------------------------8
3.3 BH酒店員工流失的原因分析-----------------------------------------------------------12
3.3.1社會(huì)環(huán)境因素------------------------------------------------------------------------12
3.3.2組織因素------------------------------------------------------------------------------13
3.3.3員工個(gè)人因素------------------------------------------------------------------------15
第四章 BH酒店員工流失的應(yīng)對(duì)策略---------------------------------------------------16
4.1 構(gòu)建并完善酒店人力資源管理體制-------------------------------------------------- 16
4.1.1 改革薪酬管理體制----------------------------------------------------------------17
4.1.2 實(shí)施嚴(yán)格的員工招聘策略-------------------------------------------------------18
4.1.3 為員工提供多路晉升通道-------------------------------------------------------19
4.1.4 建立和完善人力資源的培訓(xùn)制度----------------------------------------------19
4.2 努力塑造以人為本的企業(yè)文化-------------------------------------------------------- 20
結(jié)束語------------------------------------------------------------------------------------------------21
致謝---------------------------------------------------------------------------------------------------22
參考文獻(xiàn)--------------------------------------------------------------------------------------------23